Those requesting service will need to provide the following: Name, Social Security Number, Valid Driver’s License Number, Date of Birth, Service Address, Mailing Address, Telephone Number and Email Address. You will also be asked if your electric service is underground or aerial and whether you own or rent the residency. If you rent, HolstonConnect will need to know if the location is an apartment, duplex or house.
Installation fees for new service are waived for those who maintain 12 consecutive months of service. Therefore, HolstonConnect customers will not be required to pay anything up front when scheduling a new service installation. The first month’s bill will be pro-rated based upon the number of days of service and any non-recurring service fees for additional outlets or wallfish will be included on the first bill.
HolstonConnect does not charge deposits to customers. Additionally, customers are not required to sign a contract. This is because HolstonConnect believes customers should not be tricked with promotional pricing initially, that ends with a much higher bill. In fact, those who maintain service for 12 consecutive months do not pay an installation fee either. HolstonConnect believes in rewarding customer loyalty!
HolstonConnect does not requires customers to sign a contract. With HolstonConnect you are free to upgrade your services or change plans at any time without a penalty. Additionally, customers are not required to pay a deposit, and installation fees are waived for those who maintain service for 12 consecutive months. This is because HolstonConnect believes customers should not be tricked with promotional pricing initially, that ends with a much higher bill. Connect with Customer Loyalty!
If you are presently a member of Holston Electric Cooperative and take HolstonConnect services, you will receive two separate bills, one for your electricity and another for your HolstonConnect services.
HolstonConnect is brought to you by the faces you already know at the Holston Electric Cooperative branches. For the convenience of our members and customers, you have several options to quickly and easily pay your HolstonConnect bill. You can visit the website online at www.holstonconnect.com to pay online with an e-check or credit card, download our Mobile App from the App Store or Google Play on your phone, set up bank drafts to have the amount of your HolstonConnect bill automatically drafted from your checking account monthly, or schedule Auto Pay to have one-time or recurring automated payments withdrawn on a date of choice prior to the bill due date.
If your home is currently not wired with Cat6 Ethernet, needed for a wired gigabit speed, HolstonConnect can wire your home for a fee. At this time, HolstonConnect will not be wiring commerical or industrial facilities.
By simply calling (423) 272-8821, customers can reach our technical support center 24 hours a day.
In most cases yes! HolstonConnect can successfully port numbers from several areas, carriers, and prefixes. If you have a concern about a specific number, please contact our offices via phone at (423) 272-8821.
If you plan to port your current telephone number to HolstonConnect for service, you will need to supply the name of your current provider, the name as it appears on your current account, your mailing address as it appears on your current account, your current account number, and your current password or pin. This information is required by the existing provider to release your telephone number to HolstonConnect.
HolstonConnect customers wishing to register with the "Do Not Call" registries should visit the following sites:
Tennessee Do Not Call Registry
National Do Not Call Registry
HolstonConnect's voice service, even the unlimited local-only plan, enables customers to call 800 numbers toll free.
By signing up for the HolstonConnect web portal for just $1.00 per month, customers can go to https://portal.holstonconnect.com, enter their phone number, and portal password to view their recent history.